Microland Walkin for Quality Analyst | Walkin Date : 16th August - Walkins in Bangalore

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Tuesday, 14 August 2018

Microland Walkin for Quality Analyst | Walkin Date : 16th August

    Company Name : Microland

    Company Profile:
    Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.
    Experience required: 2 years to 5 years

    Job Location: Bangalore

    Job Designation : Quality Analyst

    Job Description:

    ITIL Foundation Certified, Basic Knowledge of Six Sigma, Basic knowledge of Technology, Excel, PPT, Visio working knowledge 
    Identify projects and areas of improvement in Business performance and Quality Service Delivery methodologies
    - Participate in Six Sigma Projects and actively contribute in Measure, Analyze and Improve or Design phases.
    - Train the new resource to the current role and make the new resource capable to deliver from 15th day of OJT.
    - Analyze and identify Lean in processes and presenting same to operations, post signoff need to revise existing processes and Automation requirement feasibility analysis and training scheduling and completion as applicable .
    - Execution of Continuous Service Improvement projects under the guidance of Quality Lead .
    - Auditing on Standards & Compliance and follow-up with process Owners on NC ratification exercise.
    - Definition and rollout of process.
    - Conducting business specific training for the business as per the process induction calendar.
    - Identification of Recurring NC and Action Plan on Monthly/ Quarterly Basis.
    - Providing CAPA Feedbacks on Processes to Engineers / Follow-up with Leads / Managers for CAPA Completion /.
    - Documentation.
    - Conducting process training on the floor for any changes in the process - Understanding of all process for the respective service line.
    - Understanding the key monitoring parameters of the processes.
    - Understanding of service management tool being used for the respective service line.
    - Preparation of audit checklist for all processes and taking signoff from Process Leaders/Process Owners on the same.
    - Conducting audits as per the signed-off audit checklist.
    - Publishing of audit reports to the desired recipients at desired frequency.
    - Publishing of weekly and monthly audit analysis dashboard.
    - Auditing on Standards & Compliance and follow-up with process Owners on NC ratification exercise.
    - Reviewing any process change to determine the change required in audit checklist.

    Microland Walkin Interview Date  : 16th August 

    Microland Walkin Interview Timings : 11 AM

    Microland Walkin Interview Venue : 

    Microland Ltd
    Ecospace , Bellandur ,
    1 B south wing building ,

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