TurningPoint Software Walkin for Inbound Voice Process - Walkins in Bangalore

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Saturday, 18 August 2018

TurningPoint Software Walkin for Inbound Voice Process



Company Name : TurningPoint Software Solutions Private Limited

Company Website :  http://www.tpgsi.com/

Job location :  Bangalore

Designation Inbound Voice Process

Qualification :  Any Graduate

Experience  6 Month to 1 Year

Company Profile :

At TurningPoint Global Solutions, our heritage of innovation and strong service capabilities enables us to provide our full suite of mission-critical solutions in a timely and cost effective manner. The high level of customer satisfaction with our solutions is exemplified by our happy repeat customer base. We take pride in our longstanding reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserve the longevity of our client partnerships. Founded in 2002, we are privately funded and debt free.
We specialize in telecom lifecycle management, Health IT, software development & integration, IT governance consulting, information assurance & cybersecurity, systems infrastructure support, and business process improvement.
We are a CMMI ML 4 company and we recently won “Federal Health IT Innovation” Award. TurningPoint was named 2012 Technology Firm of the Year by Tech Council of Maryland, and ranked 38 on the 2011 Fast 50 ranking of the 50 fastest growing small businesses in the Government Market by Washington Technology.
NiOS is the flagship product of Turningpoint Global Solutions and is a comprehensive software solution that facilitates enterprise wide visibility to proactively manage and optimize network and telecom assets. It helps customers in telecom life cycle management helping in areas like Ordering, Inventory, Billing and Expense management.

Job Description :

Responsibilities:

1) Attend inbound calls (requires neutral English accent)

2) Assist field operator by provisioning orders in system

3) Assist field operator in troubleshoot and repair of equipment

4) Report back call status to respective Lead/Manager

5) Extend shift on requirement of volume or SLA

Qualifications and Education Requirements:

Inbound Call Center experience with Neutral English (at-least 6 months)

Prior experience with US based voice process

Profound with basic computer skills (Windows & Excel)

Ready to work on Saturday and Sunday or extend when required

Familiarity with US culture is an added advantage; at-least should be willing to adopt the same due to requirement in work

TurningPoint Software Solutions Private Limited Walkin Date : 20th August - 24th August

TurningPoint Software Solutions Private Limited Walkin Timings : 4 PM

TurningPoint Software Solutions Private Limited Walkin Venue Details :

TurningPoint Software Solutions Private Limited No.31,
1st Floor, TBR Tower, 1st Cross,
New Mission Road J.C.Road,
Bangalore 560027
Beside Mahaveer Jain college and Opposite to Total Gas

Contact Person : Deepika M

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